How to get in touch
Messages about the content of Best Online Pokies NZ can be sent by email to [CONTACT EMAIL]. The inbox is used for editorial corrections, feedback on the reviews and comparisons, questions about the website itself and requests relating to personal information.
Messages are read in the order they arrive. Response times can vary, and a reply is not guaranteed for promotional offers, automated messages or requests that fall outside the scope of the website.
What this inbox can help with
- Corrections – a changed welcome offer, an outdated wagering requirement, a payment method that is no longer available, an RTP figure that differs from the game's info panel or a broken link.
- Feedback – suggestions for topics, unclear explanations or questions about pokies and payouts that the site does not yet answer.
- Privacy requests – questions about personal information, as described in the Privacy Policy.
- General enquiries – questions about how the website works or how reviews are prepared.
Making a correction request easy to review
A clear report helps the editorial team check and update a page quickly. Please include:
- The full URL of the page.
- The exact wording or figure that appears to be wrong.
- What the correct information is, with a link to a supporting source such as the casino's terms page, its bonus rules or a payment provider's official notice.
- The date when the information was checked.
Reports supported by a primary source are reviewed first. The way corrections are handled is described in the Editorial Policy.
What not to send
This is an independent comparison website. It does not hold casino accounts, process payments or verify identities. For your own security, please do not send:
- passports, driver licences or other identity documents;
- bank statements, card numbers or screenshots showing account details;
- casino usernames, passwords or one-time codes;
- full copies of private correspondence with a casino that contain personal data.
Any such material received by mistake will not be used for any purpose.
Problems with a casino account or withdrawal
The site cannot see, unlock, speed up or recover a casino balance, and it cannot change the outcome of a game or a bonus decision. If a withdrawal is pending, delayed or refused, the most effective steps are:
- Contact the operator first through its live chat or official support email, and ask for the reason and the expected timeframe in writing.
- Check the terms that applied when the request was made, including verification rules, wagering conditions, maximum bet rules and withdrawal limits.
- Keep records – transaction IDs, dates, amounts, screenshots of the cashier and copies of all messages.
- Use the formal complaints process published by the operator if the first reply does not resolve the issue.
- Escalate to the dispute service or regulator named in the operator's terms, where one is available.
If gambling is causing harm
If a message to a casino is about losses, chasing money or difficulty stopping, free and confidential support is available. The Gambling Helpline can be reached on 0800 654 655 or by free text to 8006. More services are listed on the Responsible Gambling page.