FAQs

Got questions? Hopefully the answers below will make these a no brainer for you.  If you do need further information or support to make your life a Cinch, then give us a call on:

 

How do I know what subscription package is right for me?

If you are unsure on which subscription package is right for your business, you can call us to discuss what option may be best for you and/or you can do our online HR Health Check which will help determine the package that would best suit the needs of your business.

Do all Cinch documents cover my legal requirements?

Yes, our documents are all legally compliant and have current legislation included. If you have purchased a subscription and have a current Cinch Membership, then all legislative updates will automatically be uploaded into your subscription packs for you.

Can I purchase individual documents and toolkits?

Yes, you sure can – you can purchase individual contracts, policies, and toolkits if you don’t want to buy a subscription package and are just looking for documents that you don’t currently have, to continue to grow your company HR document portfolio. Prices for these individual purchases are set out on our website. If you are buying individual documents and/or toolkits, ongoing legislative updates will be automatically uploaded during your subscription period.

Who put these documents together?

A team of experienced legal and HR experts with many years of experience and an outstanding reputation in the New Zealand marketplace.

Do I require any special software to receive my packs or documents?

No, where we do any customisation for you i.e. branding, company name etc this will be done on our app and you will receive your documents in either pdf or word format depending on the document type.

If my industry is not listed within the subscription packages, will the General Business subscription package cover all my legislative requirements?

Yes, broadly speaking all general legislative requirements are covered, however if you have any specific terms, conditions within your industry and/or any company personalisation may want included, we are happy to assist you with this.

How do I get additional support?

Where you sign up for one of our Cinch Subscriptions, you will have access to our support team via email and telephone during the hours between 9am to 5pm Monday to Friday, excluding public holidays. However, if you are not a subscriber but would like to engage us for any HR support, we are happy for you to just give us a call to access our consultancy service on a one-off basis.

Will my information be confidential?

We take confidentiality seriously. All matters that are disclosed to us will be confidential between the parties during and post any relationship between us.