Coaching

At Cinch we know that leading and managing staff isn’t easy, and effective leadership is a skill that is crucial in ensuring you have engaged employees. Put simply, you want to ensure you retain key talent to drive your business forward successfully. If you get it right, it will reduce time and energy spent on managing misconduct and poor performance, and place a greater focus on motivating and developing your people.

We know that even experienced managers need to continue to hone their skills to keep motivating and inspiring their teams. We believe coaching is the ultimate support and provides immediate and personal insight, resulting in a fast-tracked learning experience. It’s about raising and expanding awareness, increasing clarity and focus, and unlocking potential. Returns are accelerated with a flexible goal and result-driven partnered approach dealing with real-life situations, with a down to earth, no fluff delivery.

With our partners Infinitus® and the Leadership Collective, Cinch HR offers specialised coaching for leaders designed to support both the individual and your business.

HR Coaching

Individual Coaching Sessions

  • Managing Misconduct and/or Poor Performance

  • Tough Talks (having courageous conversations in difficult situations)

  • Management of HR compliance – what you need to know

  • Interview techniques

  • Leadership and personality styles

  • Authentic personal brand and building the reputation you want

  • All leadership skills required to be an effective leader, not just a boss

GROUP COACHING SESSIONS

LEADERSHIP TRAINING

In a talent-short market, organisation’s need managers to LEAD UP. Do you have empowering leaders? An uplifting leader will elevate people to new levels of personal and professional success. They will coach and inspire their team; shifting their style to suit different personalities and situations.

What we do:

  • Driving Organisational Performance e.g. Business planning, Converting Strategy into deliverable tactical plans

  • Creating empowering cultures – e.g. HR frameworks, designing Vision, Values and Purpose

  • Increasing capability and capacity of business leaders at all levels

  • Focus and shaping of future leaders

SALES TRAINING

Are your people performing? If not, have you given them the tools, know-how and encouragement they need?

When sales people feel confident and passionate, they can access new levels of talent and success. Courage allows sales people to beat call reluctance, to question up, inject personality into their pitch, give uplifting presentations, to follow up and close up, and so on. Whether your team are National Account and Key Account team; New Business Development Managers, Key Account Managers or Telesales we work across all levels and types of sales.

What we do:

  • Create sales frameworks which provide the platform for optimal sales

  • Create sales pitch frameworks and documents to increase conversion

  • Audit Sales department performance to identify areas of opportunity

  • Buddy call with your sales team for on the job assessment and coaching

  • Assist in creating a recruitment system to attract, recruit and retain top sales staff

  • Train and development the full range of sales skills required to be a top performer

PRESENTATION AND COMMUNICATION

Not all of us were born with the gift of the gab.

But we could all use it from time to time! Participants in our presentation and communication modules learn how to create compelling communications, tell concise and relevant stories, and build their confidence when speaking both formally and informally.

What we do:

  • Develop Presentation and Pitch frameworks which connect and drive results

  • Help your Managers develop and present compelling messages for conferences

  • Create communication frameworks across your business

  • Build presentation and communication capability within your teams at all levels

  • Keynote and MC conference

CUSTOMER EXPERIENCE

Delight your customers - it’s not what you say about your business – but what your customers say about it that counts. How do you think you’d rate?

Successful businesses realise that their only sustainable and unique point of difference is the service experience they offer their customers.

What we do:

  • Analysis of Customer journey and touch points

  • Establishing Customer Experience standards and service levels

  • Building customer service capability – both confidence and capability

RESILIENCE AND CAPABILITY

How happy are your people to go the extra mile for you? Time management, efficiency, stress, emotional intelligence and resiliency are all interlinked.

We focus on resilience initiatives that pay measurable dividends to the business and team member by increasing both their capacity and capability; through employee efficiency, managing stress and building resiliency.

What we do:

Establishing healthy habits to drive performance training

  • Optimising time management for peak performance training

  • Support to build capacity and capacity within the team

  • Resilience and wellbeing seminars and programmes

INTENSIVE LEADERSHIP RETREAT

Our practical and intensive leadership retreat programmes deliver a true ‘out of office’ experience so you have a clear mind, greater creativity and learning capacity; you can focus with like-minded leaders in an inspirational location.

Our programmes are designed to be fully immersive to give you skills and strategies to implement immediately. Programmes include Authentic Leadership, Strategic Leadership, High Performing Teams and Super Charging Sales Leaders. Our practical and transformative programmes are multi-faceted to ensure your learning delivers the best results in the quickest possible time. They are a blend of prior thinking, a three-day intensive retreat, peer learning, personalised 1-on-1 coaching, and digital forums over a three month period.

No large groups to be lost in, we're dedicated to you personally getting results, so we have no more than 15 participants. Quality time is built into the programme where you work on yourself, your team and business. The time is structured with key outcomes and assistance from expert coaches. You will leave with a clear 30, 60 and 90 day plan so you get immediate results.

During the intensive retreat you will have the opportunity to have 1-on-1 time with a coach to discuss your priorities and questions. Following the programme, you will have scheduled one-on-one coaching sessions to help you get the best results in the quickest possible time.